Privacy Policies.

At Cowtown Therapy Center, we respect and prioritize your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or work with us.

Information We Collect

We collect personal information that you provide when contacting us or scheduling a session. This may include:

  • Name

  • Email address

  • Phone number

  • Demographic information (such as age, location)

  • Health-related information (when necessary for therapy)

How We Use Your Information

The information we collect is used exclusively for the following purposes:

  • To schedule and manage therapy sessions

  • To respond to your inquiries

  • To provide therapy services and relevant support

  • To comply with legal and regulatory requirements

How We Protect Your Information

We use secure systems to protect your personal information. All sensitive information, including health details, is kept confidential and only shared when necessary (e.g., with your consent or as required by law).

Confidentiality

Your privacy is important to us. What you share in therapy remains confidential, with the following exceptions:

  • If there is a risk of harm to yourself or others

  • If required by law or in the case of a court order

  • With your explicit consent to share information with a third party

Cookies and Tracking

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device to remember your preferences and help us analyze website traffic. You can disable cookies through your browser settings, but this may impact your experience on the site.

Your Rights

You have the right to access, correct, or delete your personal information. If you wish to update or remove your information, please contact us directly.

Terms of service.

By using our services at Cowtown Therapy Center, you agree to the following terms. Please read carefully.

Services Provided

Cowtown Therapy Center offers online therapy for adults aged 18 and older. The services provided include individual therapy, and therapy is conducted in a private, virtual setting. Therapy sessions may cover a variety of issues including, but not limited to, anxiety, depression, relationship challenges, self-esteem, and trauma.

Scheduling and Payment

  • Sessions are typically 53 minutes long.

  • Payments are processed via Headway for clients using insurance (Blue Cross, Aetna, or Cigna) or private-pay clients.

  • Payment is required at the time of service unless otherwise agreed upon.

Cancellation Policy

If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice. A cancellation fee may apply for missed sessions without prior notice.

Confidentiality and Privacy

Your privacy is paramount. All information shared during therapy sessions is confidential, except in the following cases:

  • If there is a risk of harm to yourself or others

  • If required by law

  • With your written consent

Limits of Liability

While Cowtown Therapy Center strives to provide excellent care, therapy is a collaborative process, and success depends on many factors. Cowtown Therapy Center is not liable for any outcomes related to therapy services.

Disclaimers

The services provided are for therapeutic purposes only and are not intended as a substitute for medical or psychiatric care. If you are experiencing a mental health emergency, please contact a healthcare professional or call 911.

Changes to Privacy Policy and Terms of Service

Cowtown Therapy Center reserves the right to update or modify this Privacy Policy and Terms of Service at any time. Changes will be posted on this page with an updated date.